Refund policy

We want you to be completely satisfied with your purchase.  If for any reason you are not happy with your item, please let us know at info@rusticbrookfarm.com. 

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at info@rusticbrookfarm.com. 

We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at info@rusticbrookfarm.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once we receive your item, you’ll be refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.